Before you listen
The following pictures are related to the listening today.
Look at the pictures and try to guess what the topic of the listening will be.
Have you ever called the doctor’s office in the U.S?
Some of the reason people call the doctor’s office are listed below.
Are you familiar with these tasks?
|o Schedule an appointment||o Ask a question about a bill|
|o You feel sick and you need to see a doctor||o Ask the nurse practitioner a question|
|o Confirm an appointment||o Request a prescription refill|
|o Change an appointment||o Ask the doctor a question|
|o Request a referral||o Talk about an emergency|
The following words are from your listening practice.
schedule (verb) – to set up a specific time when something will occur.
I keep a busy schedule with school, family and work.
confirm (verb) – to approve or to establish the truth.
I want to confirm my airplane reservation.
referral (noun) – send or direct someone to a medical specialist
She has a referral to a group counseling session.
emergency (noun) – a serious, unexpected, and often dangerous situation requiring immediate action.
The government declared and emergency after the earthquake.
options (noun) – something that may be chosen.
He had the option to go to a game or a movie.
practitioner (noun) – a person actively working in a profession.
nurse practitioner licensed practitioner
general practitioner skilled practitioner
Tom is working as a general practitioner at the hospital.
prescription (noun) – a drug that is only allowed when there is written permission from a doctor.
This medicine can’t be bought without a prescription.
Listen to the automated message and write the number the caller should select for each problem.
|___ Schedule an appointment||
___ Ask a question about a bill
|___ You feel sick and you need to see a doctor||
___ Ask the nurse practitioner a question
|___ Confirm an appointment||
___ Request a prescription refill
|___ Change an appointment||
___ Ask the doctor a question
|___ Request a referral||
___ Talk about an emergency
Answer the following questions related to the listening practice.
1. What numbers were not mentioned in the automated message?
2. What does the pound key look like? Draw the pound key? Do you know another name for this key?
3. What would you do if you wanted more help?
Activity 5: Interview
Ask your group members the following questions and take notes in the table below. Share with the class one thing you learned from your group members.
|2 Schedule an appointment||7 Ask a question about a bill|
|6 You feel sick and you need to see a doctor||6 Ask the nurse practitioner a question|
|2 Confirm an appointment||3 Request a prescription refill|
|2 Change an appointment||5 Ask the doctor a question|
|4 Request a referral||1 Talk about an emergency|
What numbers were not mentioned in the automated message?
____8, 9, 0___________________________________________________
What does the pound key look like? Draw the pound key? Do you know another name for this key?
What would you do if you wanted more help?
____Stay on the line.______________________________________________