Lesson 2

Automated Message

Activity 1
Before you listen

The following pictures are related to the listening today.
Look at the pictures and try to guess what the topic of the listening will be.

day2.1                     day2.2

________________________________________________________________

________________________________________________________________

Activity 2

Have you ever called the doctor’s office in the U.S?

Some of the reason people call the doctor’s office are listed below.

Are you familiar with these tasks?

  o  Schedule an appointment   o  Ask a question about a bill
  o  You feel sick and you need to see a doctor   o  Ask the nurse practitioner a question
  o  Confirm an appointment   o  Request a prescription refill
  o  Change an appointment   o  Ask the doctor a question
  o  Request a referral   o  Talk about an emergency

Vocabulary

The following words are from your listening practice.
schedule (verb) – to set up a specific time when something will occur.
I keep a busy schedule with school, family and work.

confirm (verb) – to approve or to establish the truth.
I want to confirm my airplane reservation.

referral (noun) – send or direct someone to a medical specialist
She has a referral to a group counseling session.

emergency (noun) – a serious, unexpected, and often dangerous situation requiring immediate action.
The government declared and emergency after the earthquake.

options (noun) – something that may be chosen.
He had the option to go to a game or a movie.

practitioner (noun) – a person actively working in a profession.

nurse practitioner                   licensed practitioner
general practitioner               skilled practitioner

Tom is working as a general practitioner at the hospital.

prescription (noun) – a drug that is only allowed when there is written permission from a doctor.
This medicine can’t be bought without a prescription.

Activity 3

Listen to the automated message and write the number the caller should select for each problem.

___ Schedule an appointment

 

___ Ask a question about a bill

___ You feel sick and you need to see a doctor

 

___ Ask the nurse practitioner a question

___ Confirm an appointment

 

___ Request a prescription refill

___ Change an appointment

 

___ Ask the doctor a question

___ Request a referral

 

___ Talk about an emergency

Activity 4

Questions

Answer the following questions related to the listening practice.

1. What numbers were not mentioned in the automated message?

 _______________________________________________________________

2. What does the pound key look like? Draw the pound key? Do you know another name for this key?

________________________________________________________________

3. What would you do if you wanted more help?

________________________________________________________________

 

Activity 5: Interview

Ask your group members the following questions and take notes in the table below. Share with the class one thing you learned from your group members.

Answer key

2 Schedule an appointment 7 Ask a question about a bill
6 You feel sick and you need to see a doctor 6 Ask the nurse practitioner a question
2 Confirm an appointment 3 Request a prescription refill
2 Change an appointment 5 Ask the doctor a question
4 Request a referral 1 Talk about an emergency

What numbers were not mentioned in the automated message?

____8,  9, 0___________________________________________________

What does the pound key look like? Draw the pound key? Do you know another name for this key?

____#_________________________________________________________

What would you do if you wanted more help?

____Stay on the line.______________________________________________

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